Jennifer Vandakreeke

Carnival Cruise Australia, Jennifer Vandekreeke Response to Carnival Legend Cruise Marred By Violence

Posted: February 19, 2018

Carnival Legend has returned to her new homeport in Melbourne having completed a 10-day South Pacific cruise which was marred by violence.

We sincerely apologise to our guests who were impacted by the disruptive behaviour of the group removed from the ship by the NSW Police in Eden yesterday. Our Care Team is supporting those guests who have been affected.

We want to reassure all embarking guests in the future, that the safety and security of our guests and crew is our number one priority.  This is reflected in our zero tolerance policy to excessive behaviour onboard.

With regards to the guests who were involved in the incident, we are fully cooperating with the NSW police.

Carnival Cruise Line has announced guests will be offered a 25 per cent Future Cruise Credit as a goodwill gesture.

“We sincerely regret that the unruly conduct and actions of the passengers removed from the ship in Eden yesterday may have prevented other guests from fully enjoying their cruise on Carnival Legend,” said Jennifer Vandekreeke Vice President & General Manager Australia Carnival Cruise Line.

Carnival Cruise Line is conducting a full investigation to ensure that a situation such as this never happens again.

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  1. From the video I saw carnival need to get better security for passengers even if they were involved security have no right to kick passengers while they are on the love carnival I have done 2 cruises with them and had a great time.i am looking for another one at the end of the year but thinking twice now as I take my kids to.

  2. Why would you allow this behavior to go on as is reported to take 9 days to get these people off? The Captain should have gone to closest Port had all 23 people taken off, I am so Glad I was not on that Cruise, 25 percent future Credit would not have been enough compensation

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